Return & Refund Policy

• Mechanical Parts: Returns accepted within 10 calendar days of delivery.
• Body Parts: Returns accepted within 7 calendar days of delivery.
• Parts must be in the same condition as received, uninstalled, and free of modification to be eligible for return.

Items purchased for testing, diagnostics, trial, or fitment checks are non-returnable. Please confirm compatibility and specifications with our team prior to purchase if you have any doubts about fitment.

If a part arrives defective or damaged in transit:

• Report the issue to us immediately upon receipt, before initiating any dispute or chargeback with your bank or payment provider.
• Provide photos or video documentation of the damage along with your order/invoice number.
• Customers must contact All Auto And Truck Parts Inc directly first to resolve any issue before pursuing a third-party dispute or resolution process.

• Email invoice@allautoandtruckparts.com or call 1-877-314-1621 with your order number and reason for return.
• Our team will confirm eligibility and provide return instructions.
• Return shipping costs are the responsibility of the customer. We do not cover or reimburse the cost of return shipping
• Ship the part securely to prevent damage in transit; parts damaged due to inadequate return packaging may not be eligible for a full refund.

• Parts must be returned within 10 business days from the date of delivery to be considered for a refund.
• Refunds are processed within 5–7 business days after we receive and inspect the returned part.
• For mechanical parts, a detailed inspection report from a certified technician is required to support the refund request.

Non-Refundable Charges

The following are not refundable under any circumstances:

• Original shipping cost
• Applicable state tax
• 4% payment transaction fee

• Same-day cancellation: Cancellations requested on the same day the order was placed, before a shipping label has been created, incur no fee.
• Late cancellation (after a shipping label has been created):
  • A 4% transaction fee applies
  • Shipping charges, if any, are not refunded
  • A 30% restocking fee applies
• All cancellation requests must be submitted via email and confirmed by phone with our customer service team to be finalized.

A 30% restocking fee may apply to:

• Late order cancellations (post-label creation)
• Returns of parts sold to custom specification (e.g., axle beams, modules/computers) where no defect is confirmed
• Any return not accompanied by required documentation (e.g., certified technician inspection report)

By placing an order with All Auto And Truck Parts Inc, you acknowledge and agree to the return, refund, and cancellation terms outlined in this policy, along with our Warranty and Shipping Policies. Order authorizations made via electronic signature, email confirmation, or invoice acknowledgment are treated as binding.